Frequently Asked Questions

About Moissanite

What is moissanite?

Moissanite is a gemstone born from the stars. Originally discovered in a meteor crater, it is now lab-created and offers exceptional brilliance, fire, and durability. It is one of the hardest substances on earth (9.25 on the Mohs scale), second only to diamonds.

How does moissanite compare to diamonds?

Moissanite is nearly identical in appearance to a diamond but offers greater brilliance and fire at a fraction of the cost. Our stones are VVS1 D-color grade — the highest clarity and whitest color available.

Is moissanite certified?

Yes. All Emily Atelier moissanite stones are GTC certified, guaranteeing their quality, grade, and authenticity.

Orders & Shipping

How long does shipping take?

Orders are typically delivered within 7–21 business days depending on your location. We ship worldwide from our fulfillment partners.

Will I receive a tracking number?

Yes. Once your order is dispatched, you will receive a confirmation email with your tracking number so you can follow your order every step of the way.

Do you ship internationally?

Yes, we ship to most countries worldwide including the US, Europe, GCC, and beyond.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. If you are not completely satisfied with your purchase, please contact us within 30 days of receiving your order and we will arrange a return or exchange.

What if my item arrives damaged?

If your item arrives damaged or defective, please contact us immediately at ahmad88khoja@gmail.com with photos and we will resolve it promptly.

Sizing

How do I find my ring size?

We recommend using a ring sizer tool or visiting a local jeweler to measure your finger accurately. Our rings are available in sizes 4 through 11. If you are between sizes, we recommend sizing up for comfort.

Can rings be resized?

Yes, most of our rings can be resized by a local jeweler. Please contact us if you need assistance.

Product Care

How do I care for my Emily Atelier jewelry?

To keep your jewelry looking its best: avoid contact with harsh chemicals, perfumes, and lotions; store in the provided velvet pouch when not wearing; clean gently with a soft cloth and mild soap; remove before swimming or exercising.

Contact Us

How can I reach you?

You can contact us via our Contact page or email us directly at ahmad88khoja@gmail.com. We aim to respond within 24–48 hours.